Integrations

Zapier

Connect Flametalk to 5,000+ apps via Zapier for powerful workflow automation.

Overview

Zapier enables you to connect Flametalk with thousands of other applications without writing any code. Trigger workflows based on call events, create contacts from other apps, and automate your entire call center operations.

Triggers

Start Zaps when calls complete, goals are reached, or contacts are created

Actions

Create contacts and enroll them in campaigns from other apps

How It Works

Flametalk integrates with Zapier via webhooks. You can use Flametalk events as triggers for Zaps, or use Zapier's webhook actions to send data to Flametalk's API.

Using Flametalk as a Trigger

Example: When a call completes → Send email notification to sales team

Using Flametalk as an Action

Example: When form submitted → Create contact in Flametalk campaign

Available Triggers

Set up webhooks in Flametalk to trigger Zaps when these events occur:

call.completed

Triggers when any call finishes (answered or not).

Data includes: call ID, duration, outcome, transcript URL, contact info

call.goal_reached

Triggers when the agent achieves the campaign goal.

Data includes: goal name, call details, extracted data

contact.created

Triggers when a new contact is added to Flametalk.

Data includes: contact ID, name, phone, email, metadata

campaign.completed

Triggers when a campaign finishes all contacts.

Data includes: campaign stats, total calls, goal rate

Setup Guide

Setting Up Triggers (Webhooks)

1
In Zapier, create a new Zap and choose Webhooks by Zapier as the trigger.
2
Select Catch Hook as the trigger event.
3
Copy the webhook URL Zapier provides.
4
In Flametalk, go to the campaign settings and paste the webhook URL.
5
Select which events should trigger the webhook.
6
Make a test call to send sample data to Zapier.

Setting Up Actions (API)

1
In Zapier, add an action step and choose Webhooks by Zapier.
2
Select POST as the action event.
3
Configure the URL and headers (see examples below).

Example Zaps

Send Slack Notification on Goal Reached

Notify your sales team in Slack when an AI agent successfully books an appointment or qualifies a lead.

Flametalk: call.goal_reachedSlack: Send Message

Add Contacts from Typeform Submissions

Automatically create Flametalk contacts and enroll them in a campaign when they submit a form.

Typeform: New EntryFlametalk: Create Contact

Update Google Sheets with Call Data

Log all call results to a Google Sheet for reporting and analysis.

Flametalk: call.completedGoogle Sheets: Add Row

Send Follow-up Email via Mailchimp

Add contacts to a Mailchimp list after successful calls for email nurture sequences.

Flametalk: call.goal_reachedMailchimp: Add Subscriber

API Configuration for Actions

When using Zapier's webhook action to send data to Flametalk, configure it as follows:

Create Contact Example

zapier-webhook-config.json

{
  "url": "https://dev.flametalk.ai/v1/contacts",
  "method": "POST",
  "headers": {
    "Authorization": "Bearer sk_xxx_xxx",
    "Content-Type": "application/json"
  },
  "data": {
    "phone": "{{phone}}",
    "name": "{{first_name}} {{last_name}}",
    "email": "{{email}}",
    "metadata": {
      "source": "typeform",
      "form_id": "{{form_id}}"
    }
  }
}

API Key

Get your API key from Settings → API Keys in Flametalk. Use the "Authorization: Bearer" header format.

Webhook Payload Examples

Here's what Flametalk sends to your Zapier webhooks:

call.completed

json

{
  "event": "call.completed",
  "timestamp": "2024-01-25T15:30:00Z",
  "data": {
    "call_id": "call_abc123",
    "status": "completed",
    "outcome": "answered",
    "duration": 185,
    "goal_reached": true,
    "transcript_url": "https://dev.flametalk.ai/v1/calls/call_abc123/transcript",
    "contact": {
      "id": "contact_xyz789",
      "name": "John Smith",
      "phone": "+15551234567",
      "email": "john@example.com"
    },
    "campaign": {
      "id": "camp_def456",
      "name": "Q1 Lead Follow-up"
    }
  }
}

call.goal_reached

json

{
  "event": "call.goal_reached",
  "timestamp": "2024-01-25T15:30:00Z",
  "data": {
    "call_id": "call_abc123",
    "goal": "appointment_booked",
    "extracted_data": {
      "appointment_date": "2024-01-28",
      "appointment_time": "14:00",
      "notes": "Demo of enterprise features"
    },
    "contact": {
      "id": "contact_xyz789",
      "name": "John Smith",
      "phone": "+15551234567"
    }
  }
}

Best Practices

Use Filters

Add Zapier filters to only trigger on specific outcomes. For example, only send Slack messages for answered calls.

Handle Errors

Set up Zapier error notifications to catch any failed automations. This ensures no data is lost.

Test Thoroughly

Use Zapier's test feature with real webhook data before activating your Zap.

Secure Your Webhooks

Flametalk signs webhook payloads. Verify signatures if you're building custom webhook handlers.

AnteriorKommo SiguienteExamples

Integrations

Zapier

Connect Flametalk to 5,000+ apps via Zapier for powerful workflow automation.

Overview

Triggers

Start Zaps when calls complete, goals are reached, or contacts are created

Actions

Create contacts and enroll them in campaigns from other apps

How It Works

Flametalk integrates with Zapier via webhooks. You can use Flametalk events as triggers for Zaps, or use Zapier's webhook actions to send data to Flametalk's API.

Using Flametalk as a Trigger

Example: When a call completes → Send email notification to sales team

Using Flametalk as an Action

Example: When form submitted → Create contact in Flametalk campaign

Available Triggers

Set up webhooks in Flametalk to trigger Zaps when these events occur:

call.completed

Triggers when any call finishes (answered or not).

Data includes: call ID, duration, outcome, transcript URL, contact info

call.goal_reached

Triggers when the agent achieves the campaign goal.

Data includes: goal name, call details, extracted data

contact.created

Triggers when a new contact is added to Flametalk.

Data includes: contact ID, name, phone, email, metadata

campaign.completed

Triggers when a campaign finishes all contacts.

Data includes: campaign stats, total calls, goal rate

Setup Guide

Setting Up Triggers (Webhooks)

1
In Zapier, create a new Zap and choose Webhooks by Zapier as the trigger.
2
Select Catch Hook as the trigger event.
3
Copy the webhook URL Zapier provides.
4
In Flametalk, go to the campaign settings and paste the webhook URL.
5
Select which events should trigger the webhook.
6
Make a test call to send sample data to Zapier.

Setting Up Actions (API)

1
In Zapier, add an action step and choose Webhooks by Zapier.
2
Select POST as the action event.
3
Configure the URL and headers (see examples below).

Example Zaps

Send Slack Notification on Goal Reached

Notify your sales team in Slack when an AI agent successfully books an appointment or qualifies a lead.

Flametalk: call.goal_reachedSlack: Send Message

Add Contacts from Typeform Submissions

Automatically create Flametalk contacts and enroll them in a campaign when they submit a form.

Typeform: New EntryFlametalk: Create Contact

Update Google Sheets with Call Data

Log all call results to a Google Sheet for reporting and analysis.

Flametalk: call.completedGoogle Sheets: Add Row

Send Follow-up Email via Mailchimp

Add contacts to a Mailchimp list after successful calls for email nurture sequences.

Flametalk: call.goal_reachedMailchimp: Add Subscriber

API Configuration for Actions

When using Zapier's webhook action to send data to Flametalk, configure it as follows:

Create Contact Example

zapier-webhook-config.json

{
  "url": "https://dev.flametalk.ai/v1/contacts",
  "method": "POST",
  "headers": {
    "Authorization": "Bearer sk_xxx_xxx",
    "Content-Type": "application/json"
  },
  "data": {
    "phone": "{{phone}}",
    "name": "{{first_name}} {{last_name}}",
    "email": "{{email}}",
    "metadata": {
      "source": "typeform",
      "form_id": "{{form_id}}"
    }
  }
}

API Key

Get your API key from Settings → API Keys in Flametalk. Use the "Authorization: Bearer" header format.

Webhook Payload Examples

Here's what Flametalk sends to your Zapier webhooks:

call.completed

json

{
  "event": "call.completed",
  "timestamp": "2024-01-25T15:30:00Z",
  "data": {
    "call_id": "call_abc123",
    "status": "completed",
    "outcome": "answered",
    "duration": 185,
    "goal_reached": true,
    "transcript_url": "https://dev.flametalk.ai/v1/calls/call_abc123/transcript",
    "contact": {
      "id": "contact_xyz789",
      "name": "John Smith",
      "phone": "+15551234567",
      "email": "john@example.com"
    },
    "campaign": {
      "id": "camp_def456",
      "name": "Q1 Lead Follow-up"
    }
  }
}

call.goal_reached

json

{
  "event": "call.goal_reached",
  "timestamp": "2024-01-25T15:30:00Z",
  "data": {
    "call_id": "call_abc123",
    "goal": "appointment_booked",
    "extracted_data": {
      "appointment_date": "2024-01-28",
      "appointment_time": "14:00",
      "notes": "Demo of enterprise features"
    },
    "contact": {
      "id": "contact_xyz789",
      "name": "John Smith",
      "phone": "+15551234567"
    }
  }
}

Best Practices

Use Filters

Add Zapier filters to only trigger on specific outcomes. For example, only send Slack messages for answered calls.

Handle Errors

Set up Zapier error notifications to catch any failed automations. This ensures no data is lost.

Test Thoroughly

Use Zapier's test feature with real webhook data before activating your Zap.

Secure Your Webhooks

Flametalk signs webhook payloads. Verify signatures if you're building custom webhook handlers.

AnteriorKommo SiguienteExamples

Zapier

Overview

Triggers

Actions

How It Works

Using Flametalk as a Trigger

Using Flametalk as an Action

Available Triggers

call.completed

call.goal_reached

contact.created

campaign.completed

Setup Guide

Setting Up Triggers (Webhooks)

Setting Up Actions (API)

Example Zaps

Send Slack Notification on Goal Reached

Add Contacts from Typeform Submissions

Update Google Sheets with Call Data

Send Follow-up Email via Mailchimp

API Configuration for Actions

Create Contact Example

Webhook Payload Examples

call.completed

call.goal_reached

Best Practices

Use Filters

Handle Errors

Test Thoroughly

Secure Your Webhooks

Related Resources

Webhooks Documentation

Contacts API

Zapier

Overview

Triggers

Actions

How It Works

Using Flametalk as a Trigger

Using Flametalk as an Action

Available Triggers

call.completed

call.goal_reached

contact.created

campaign.completed

Setup Guide

Setting Up Triggers (Webhooks)

Setting Up Actions (API)

Example Zaps

Send Slack Notification on Goal Reached

Add Contacts from Typeform Submissions

Update Google Sheets with Call Data

Send Follow-up Email via Mailchimp

API Configuration for Actions

Create Contact Example

Webhook Payload Examples

call.completed

call.goal_reached

Best Practices

Use Filters

Handle Errors

Test Thoroughly

Secure Your Webhooks

Related Resources

Webhooks Documentation

Contacts API